Norway


I need a solution

After applying hotfix 1 for the 20;Product Error Requires Attention21; on some of my machines, I noticed using Bomgar to into clients would cause the crash as described here:

https://support.symantec.com/en_US/article.TECH248…

I applied the new hotfix today and SEP still crashes when remoting into the machine, but this without a popup. The GUI will crash and all the services will then stop and then restart.

I have a case in, but the engineer is telling me the only way to roll back is to uninstall (using cleanwipe) from all the machines I’ve updated and then re-install fresh. (Case 13986722). Are there any other answers for me?

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