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- BMO 240x180 - BMO launches banking chatbot with Finn.ai – FinTech Futures

BMO launches consumer banking

Finn.ai, a Canada-based developer of conversational banking tech, has launched a new personal banking chatbot for the Bank of Montreal (BMO).

The chatbot – called BMO Bolt – is available via Facebook Messenger, which is Canada’s “ messaging platform”, according to Finn.ai.

84% of the country’s population uses a smartphone to access Facebook and 38% performs mobile banking tasks via mobile , the vendor adds.

Brett Pitts, chief digital officer at BMO Financial, observes that “digital is increasingly becoming the preferred way for our to engage with us on a daily basis”.

BMO Bolt is capable of answering 250 common inbound questions such as information on BMO products, exchange rates, as well as branch locations and ATMs, 24×7. “It will learn to answer additional questions each it interacts with a BMO , allowing the technology to continually evolve,” Finn.ai adds.

The project follows on from Finn.ai’s similar deals with a smaller Canadian financial institution, ATB Financial, and Banpro in Nicaragua. Finn.ai says it is “the first ever public launch of a chatbot with a national, tier one Canadian bank”.



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