The first is a standard Desktop Softphone Application; Ring Central. Whenever you click a phone number, the browser checks in windows (presumably) how to handle the call and finds that softphone app.
However, the method that our customer service people prefer to use is basically an HTML5 Page made to look and function like a softphone.
So I’ve said this isn’t possible ad nauseum and they won’t let up. Is there a way we can have a clicked link that the browser recognizes as a phone number auto populate into the IC phone R20;app” that you can think of.
All I can think of is that maybe there is something where you can use some URL morphing to generate a URL that has the number inside of it. However, I’ve talked to their Software Dept and they don’t have anything for me. I’ve also checked for a URL Change when the number is either entered or Dialed and we have no such luck.
I can’t think of anything we can do here. Can anybody else?