I interview occasional fintech execs for my job (I'm a journalist). And they love the phrase 'disruptive innovation'. It can sometimes be used six times in 30 minutes.

Then last week I interviewed Jack Dorsey, cofounder of Square which has a $20bn valuation (and is also disrupting finance), as well as cofounder of Twitter.

He never used the phrase once. In fact, he employed none of the vocabulary I hear from many startups in the fintech space. He wasn't interested in platform strategies, disrupting value-chains, bashing banks etc

The only thing he was interested in is… the customer. Some lesson there?

The interview

submitted by /u/MrGrenMan

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