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- Finnai homepage March2018 - Finn.ai Powers BMO’s New Banking Chatbot, BMO Bolt

Finn.ai, a Canada-based developer of conversational , has launched a new personal banking chatbot for the Bank of Montreal (), reports Tanya Andreasyan of Banking Technology (Finovate’s sister publication).

The chatbot – called BMO – is available via Facebook Messenger, which is Canada’s “ messaging platform” according to Finn.ai.

84% of the country’s population uses a smartphone to access Facebook and 38% performs mobile banking tasks via mobile , the vendor added.

Brett Pitts, chief digital officer at BMO Financial, observed that “digital is increasingly becoming the preferred way for our to engage with us on a daily basis.”

BMO Bolt is capable of answering 250 common inbound questions such as information on BMO products, exchange rates, as well as branch locations and ATMs, 24×7. “It will learn to answer additional questions each time it interacts with a BMO customer, allowing the to continually evolve,” Finn.ai explained.

The project follows on from Finn.ai’s similar deals with a smaller Canadian financial institution, ATB Financial, and Banpro in Nicaragua. Finn.ai said it is “the first ever public launch of a chatbot with a national, tier one Canadian bank”.

Finn.ai is a two-time Finovate Best of Show winner, taking home top honors at FinovateAsia 2016 and FinovateFall 2017.  Founded in 2014, Finn.ai is headquartered in Vancouver, British Columbia, and has raised $3 million in funding. Jake Tyler is CEO.



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(http://finovate.com/finn-ai-powers--new-banking-chatbot-bmo-bolt/)

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