I once inherited an application which had a bug in it. Okay, I’ve inherited a lot of applications like that. In this case, though, I didn’t know that there was a bug, until months later, when I sat next to a user and was shocked to discover that they had evolved a complex work-around to bypass the bug which took about twice as long, but actually worked.
“Why didn’t you open a ticket? This shouldn’t be like this.”
“Enh… it’s fine. And I hate dealing with tickets.”
In their defense, our ticketing system at that office was a godawful nightmare, and nobody liked dealing with it.
The fact is, awful ticket tracking aside, 99% of users don’t report problems in software. Adding logging can only help so much- eventually you have a giant haystack filled with needles you don’t even know are there. You have no way to see what your users are experiencing out in the wild.
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You’re probably using software and services today that relies on Raygun to identify when users have a poor experiences: Domino’s Pizza, Coca-Cola, Microsoft and Unity all use it, along with many others.
Now’s the time to sign up. In a few minutes, you can have a build of your app with Raygun integration, and you’ll be surprised at how many issues it can identify. There’s nothing to lose with a 14-day free trial, and there are pricing options available that fit any team size.