The Stevie Awards were established in 2002 to generate public recognition of organizations and working professionals worldwide. The Stevie Awards for Sales & Customer Service, one of seven competition programs, recognize outstanding achievements of customer service, contact center, business development and sales professionals.
This year’s Gold Stevie Award winner in the category of “Front-line Customer Service Professional of the Year – Technology Industries” is Openlink’s Charles Eberhardt, who previously earned a Gold Stevie Award for “Young Customer Service Professional of the Year” in 2017. Charles has developed training courses for new hires and leads a mentorship and on-boarding program that optimizes Openlink’s global support capabilities.
For the first time, Openlink submitted an entry in the category of “Customer Service Department of the Year – Computer Software (100 or More Employees),” and earned a Silver Stevie Award on behalf its global customer support team. This team has evolved Openlink’s support service offering, with a focus on customer experience management and resolution of clients’ issues more quickly and effectively.
“The Stevie Awards for Sales & Customer Service are among the most competitive and fastest-growing competitions out of the seven Stevie Awards programs,” said Michael Gallagher, president and founder of the Stevie Awards. “The heightened interest in customer service awards—evidenced by hundreds of submissions we receive each year— illustrates the increasing importance of client-facing support functions to help companies retain customers, generate revenue and build brand loyalty.”
Michael Cronin, vice president of support & maintenance operations at Openlink, said, “Our global support team is thrilled to earn two Stevie Awards that recognize our commitment to deliver a superb client experience with every support interaction. This form of recognition inspires us to continuously improve our support and maintenance approaches and systems—so that we can deliver even more value to our clients in the future.”
Stevie winners in all categories are listed at www.StevieAwards.com/sales.