In this week’s article, I discuss the challenges stakeholder’s users face and how to find answers to those issues.
Here’s an excerpt from the article:
It would be great if we didn’t have to ask the question. If our stakeholders and clients showed up at our door with a clear description of the problem, we could go from there. Collaboratively, we could work up possible solutions and whittle them down until we know exactly what project we needed to execute. But that doesn’t happen.
I think we can blame the service workers of the world—plumbers, mechanics, restaurants—for training our colleagues to find a solution before knocking on our door. You tell a plumber what you think needs fixing. You tell the waiter what you want for dinner. If they understood the problem we wanted addressed, they might have a better solution than what we’re asking for.
Read the article: The Back Up Question: Defining a Project’s ‘Good Enough’